Outlook 2013 has stopped working – 0xc0000005


Another Oulook issue is here. All products from Ofiice 2013 and specially Outlook and Lync were being repeatedly and accidentally crashed (no other program) in W7 64-bit computer.

Error Message: Crashing Outlook from Windows point of view:

outlook-crash

Error Event: Crashed application (Outlook) left following trail in Application Log:

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506742d6
Faulting module name: nvwgf2umx.dll, version: 8.15.11.8621, time stamp: 0x4a37d5f3
Exception code: 0xc0000005
Fault offset: 0x00000000000586c3
Faulting process id: 0xc8c
Faulting application start time: 0x01cded0bf4be8cf4
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

Failed Attempts: I tried to repair Ofiice 2013disable add-ins in Officeinstall latest .NET and other things but unfortunately without success to solve the problem.

Solution: All errors indicate nvwgf2umx.dll related issue. This files (Dynamic-link Library) most often belongs to product NVIDIA drivers and this library can be loaded and executed in any running process such as Outlook. Due to this reason I checked display adapter and its driver:

12-01-2013 12-13-47

Updating process for driver informed me: Windows has determined the driver software for your device is up to date. It is know Windows issue so official driver is needed directly from Nvidia site (310.90-quadro-notebook-win8-win7-winvista-64bit-international-whql.exe). New driver solved the problem so it would be great to check always the associated DLL at the beginning.

 

 

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3 thoughts on “Outlook 2013 has stopped working – 0xc0000005

  1. Pingback: Outlook Error Event Id 1000 | OutlookRecoveryGuide.org

  2. Pingback: Outlook Application Error 1000 | OutlookRecoveryGuide.org

  3. Pingback: How To Fix 0xc0030005 Office 2013 Errors - Windows Vista, Windows 7 & 8

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